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TERMS
& CONDITIONS
1 Booking & Cancellation
1.1 Upon the acceptance of a booking, the Hoops Inn & Hotel shall require
a deposit of £25.00 minimum or 10% of the booking. The deposit is
non-refundable except in the case of cancellation by the Hotel for the
reasons contained in clause 1.7.
1.2 Acceptance of a booking, whether verbally or in writing, followed by
the payment of a deposit shall create a legally binding contract between
the Hotel and the person from whom the booking has been accepted (the
Guest).
1.3 The number of people occupying a room must not exceed the maximum
number stated.
1.4 In the event of a late cancellation of any booking or non arrival by
the Guest, the Guest shall pay to the Hotel a cancellation fee. A late
cancellation is one which has been communicated to the Hotel less than 24
hours prior to the date of the first nights accommodation.
1.5 The Hotel shall endeavour to re-let the accommodation but failing
this, the cancellation fee shall be equivalent to 2/3rds (66%) of the
total cost of the accommodation element of the booking except where this
was calculated on a discounted or package basis in which case the
cancellation fee will be 2/3rds of the normal room rate multiplied by the
number of nights of the booking.
1.6 The Hotel reserves the right to cancel a booking forthwith and without
liability on it’s part in the event of damage or destruction to the Hotel
by fire or other cause beyond the control of the Hotel which shall prevent
it from performing it’s obligations in connection with any booking.
1.7 In such an event the Hotel will refund the deposit made but will have
no further liability to the Guest.
1.8 Where the Guest gives credit or charge card details to the Hotel in
order to guarantee a booking or in order to make a payment of a deposit
then it is agreed between the parties that in the event of cancellation
the Hotel may debit the Guest’s credit/charge card with the full amount of
the cancellation charge as set out in clause 1.6 less an allowance for any
deposit or payment already received.
2 Payment
Payment of the bill for accommodation and food and other services shall be
made prior to departure from the Hotel.
3 Occupancy
Occupancy shall be from 1pm on the day of arrival to 11am on the day of
departure, unless special arrangements have been agreed in advance.
4 Prices
4.1 All prices for accommodation, food and beverages are stated in pounds
sterling and include V.A.T. At the standard rate.
4.2 All price increases resulting from Government regulations or
legislation or local taxes or charges will be re-charged to the Guest.
5 Loss of or Damage to Guest’s Property
5.1 The Hotel does not accept responsibility for the loss of or damage to
any cash, money, jewellery or other articles of value.
5.2 In the event of negligence on the part of the Hotel which gives rise
to loss of or damage to property belonging to a Guest, the Hotel’s limit
of liability will be limited to £50 for any single article and subject to
a total of £100 in the case of any one Guest. No liability is accepted for
any consequential loss arising from the loss or damage to property of the
Guest.
5.3 The Hotel does not accept responsibility for the loss of or damage to
motor cars or other vehicles of any kind, or any property lost in them, or
horses or other living animals including pets.
5.4 The Hotel refers to and relies upon the Hotel Proprietors Act 1956.
6 Loss from or Damage to Hotel Property
6.1 Guests shall indemnify the Hotel for any loss from or damage to the
Hotel or the furnishings and equipment therein caused by the wilful act or
default of the Guest or persons or animals within their control.
6.2 The Guest shall pay to the Hotel on demand the amount required to make
good or remedy the damage, or replace any items missing from the Hotel.
6.3 If in the opinion of the Hotel the Guest or anyone staying with the
Guest is not suitable to continue their occupation because of unreasonable
behaviour, damage or nuisance to other parties, the Hotel is entitled to
treat the contract as at an end and the Guest may be asked to vacate their
room. The Guest will remain liable for the whole cost of the booking and
no refund shall be due.
7 Complaints
7.1 If the Guest has a complaint concerning any aspect of the services
provided by the Hotel then it is the duty of the Guest to inform the Hotel
immediately, or as soon as is reasonably practicable and in any event
before the termination of the stay.
7.2 It is specifically agreed between the parties that failure by the
Guest to notify the Hotel of any complaint in accordance with the
timescale set out in clause 7.1 will entitle the Hotel to refuse to
entertain the complaint, irrespective of the merits of the complaint.
8 General Points
8.1 The Guest shall not arrange for the delivery of or deliver goods or
materials to the Hotel without prior arrangement with the Hotel.
8.2 The Guest shall not store or place on the perimeter of or in the Hotel
any inflammable, combustible or objectionable substance or liquid.
8.3 The Hotel does not allow food or drink other than that purchased on
the premises to be consumed unless by prior arrangement.
9 Waiver
The failure of the Hotel to enforce or exercise, at any time, or for any
period of time, any term of, or any right pursuant to this Agreement does
not constitute and shall not be construed as a waiver of such term or
right.
10 Legal Provisions
10.1 The construction, validity and performance of this Agreement is
governed by the law of England and the parties submit to the jurisdiction
of the English Courts.
10.2 The Guest agrees that the Contract with the Hotel is made at the
Hotel’s premises and that any proceedings between the parties shall be
conducted in the County Court nearest to the Hotel.
11 Clause Headings
Clause headings are for convenience only and do not form part of or affect
the interpretation of this Agreement.
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